The Support Software Can Only Be Used Once Please Login Again

The Windows Help programme is non supported in Windows ten, Windows Server 2012 or later versions of Windows Server. The Windows Help program is available for Windows Vista, 7, 8 and 8.1 simply.

Microsoft strongly recommends that software developers discontinue using the Windows Assistance application. Software developers who ship programs that rely on .hlp files are encouraged to transition their Help experience to an alternative Help file format, such every bit CHM, HTML, or XML. For more information see the MSDN article Which Version of Assistance do I Need? While Microsoft develops future Assistance technologies, nosotros encourage Help authors to continue using HTML Help ane.4. HTML Assist 1.4 is included in Windows versions starting with Windows vii.

Symptoms

When you effort to open Help in Windows-based programs, y'all receive one of the following error messages.

The Help for this programme was created in Windows Aid format, which was used in previous versions of Windows and information technology is not supported in Windows Vista.

The Help for this program was created in Windows Assist format, which depends on a feature that isn't included in this version of Windows. However, you lot can download a program that will allow you to view Assist created in the Windows Assistance format.

The Help for this plan was created in Windows Help format, which depends on a feature that isn't included in this version of Windows. For more data, become to the Microsoft Assist and Support website.

Resolution

To view 32-bit Help files with the .hlp file extension in Windows, you will demand to download and install WinHlp32.exe from the Microsoft Download Centre.

• 4013443 WinHlp32.exe for x86-based versions of Windows 8.1

• 4013443 WinHlp32.exe for x64-based versions of Windows eight.one

• 4013443 WinHlp32.exe for Windows 8

• 4013443 WinHlp32.exe for Windows 7

• 4013443 WinHlp32.exe for Windows Server 2008

• 4013443 WinHlp32.exe for Windows Server 2008 R2

• 4013443 WinHlp32.exe for Windows Vista

Of import notes for downloading this program

• Open the links by using Internet Explorer.

• If yous come across a "Validation Required" message when yous open the download page, click Continue, and then follow the on-screen instructions.

• When yous are prompted to download the file, select the file name that contains "x64" for 64-bit versions of Windows or "x86" for 32-fleck versions of Windows. Utilise the following car-detection information to make your choice.

• The Windows Help program is non supported in Windows Server 2012 or later versions of Windows Server.

If you run across bug when you install WinHlp32.exe or use Assistance, go to the "More information" department.

More information for advanced users

This problem occurs when Windows Help uses an earlier version of the Windows Help program (WinHlp32.exe) to display content.

Known issues that may occur when you lot install WinHlp32.exe

Windows Update error 80070422

Manually fix this problem

If yous receive Windows Update error 80070422 when you download the WinHlp32.exe update, you lot may have to modify the Windows Update service settings, and then restart the service. To do this, follow these steps:

1. Click Beginning, and type Services in the First Search or Search Programs and files text box.

2. Double-click Services from the Programs listing. If you are prompted for an administrator countersign or for confirmation, type the countersign, or provide confirmation.

3. Correct-click the Windows Update service, and then click Properties.

4. On the General tab, make sure that Automatic is selected next to Startup blazon.

5. Next to Service status, bank check whether the service is started. If it is not started, click Start. If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

6. Click OK.

Known issues that may occur after you lot install WinHlp32.exe

The following list shows the known functionality regressions from previous releases of WinHlp32.exe. The following known issues use only to the version of WinHlp32.exe that is discussed in this article.

• Macros are disabled

  By default, the following macros are disabled in Windows Help:

  • ExecFile

  • RegisterRoutine

  • ShellExecute

  • ShortCut

  • Generate

  • Exam

  • ExecProgram

  All the same, all other macros in .hlp files will office as they did in by releases. Therefore, if an .hlp file that depends on these macros is opened afterwards you install Windows Assistance for Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2, some functionality of the file may not piece of work correctly. If this occurs, you may receive the following error bulletin:

  At that place was a trouble running the macro. (1037)

  If yous have to use these macros, you lot can turn them on past using the Grouping Policy workaround or the registry workaround that is described in the "Registry entries and group policies for network administrators" department.

• Cannot access .hlp files that are stored on intranet sites

  Past default, you lot cannot use WinHlp32.exe to access .hlp files that are stored on intranet sites. If you lot attempt to open a remote file, you lot receive the following fault bulletin:

  Cannot display this help file. Endeavor opening the assist file over again, and if yous still receive this bulletin, copy the aid file to a different drive, and try over again.

  If you accept to access .hlp files that are stored on intranet sites, you can unblock them by using the Group Policy workaround or registry workaround that is described in the "Registry entries and group policies for network administrators" section.

• Noninteractive user access is blocked

  Access has been blocked to .hlp files past noninteractive users, such as system processes. The user does not receive an error message when this mistake occurs.

• Drag-and-drop functionality is disabled

  Back up for drag-and-drop functionality in the application has been disabled. The user does not receive an error message when this error occurs.

• Dependencies on "How to Utilise Aid" files

  The Help files that are titled "How to Use Help" were removed from Windows Vista and Windows Server 2008. The following files were removed:

  • Windows.hlp

  • Winhlp32.hlp

  • Winhlp32.cnt

  • Winhelp.cnt

  • Nocntnt.cnt

  Notes

  • These files are not included in Windows seven or in Windows Server 2008 R2.

  • The .hlp files that depend on these files may return an error when you try to open them.

How to address compatibility issues that are related to WinHlp32.exe

Y'all can utilize the WinHlp32.exe to view 32-bit Assist files. This release provides Group Policy settings and registry subkeys that you can use to work around awarding-compatibility bug. For instance, the Group Policy settings and registry subkeys tin be used to resolve issues that are related to macros in .hlp files and to access .hlp files that are stored on intranet sites. However, if users view Help files from an unknown source, the computer will be put at more risk if they enable these policies or these settings. Therefore, y'all should use caution when y'all make up one's mind whether to implement the application-compatibility workarounds that are described in this section.

Apply the following questions to determine whether to install WinHlp32.exe, and which policy changes and registry changes to make.

• Do you accept to have the applications and the functionality that are affected by the removal of WinHlp32.ex?

  • How many applications require WinHlp32.exe? How many applications are afflicted by the functionality changes? How important are these applications?

  • How severe is the malfunction that'southward acquired by the changes?

• What are your security requirements and security capabilities?

  • Which is more important: That you can use the WinHlp32.exe functionality or that y'all make certain that your security is equally strong as possible?

  • Do external security measures, such as a local or a corporate firewall, requite yous sufficient confidence that yous can install WinHlp32.exe and brand the policy changes or the registry changes that are described in this article?

• If you are in an organization, does your organization evangelize content in the .hlp format?

  • Can you alter the program or the contents and so that they exercise not accept to use WinHlp32.exe functionality? For instance, can you catechumen the help content that is currently in the .hlp format to an alternative file format such as .chm, .html, or .xml?

  • Does your organization shop .hlp files on an intranet site? Tin can yous install these files locally instead?

How to enable macros on a single computer after you install WinHlp32.exe

Later y'all install the WinHelp32.exe plan that is discussed in this article, sure macros are disabled. For more data about this event, see the "Known issues" department.

This department contains steps to re-enable these macros by modifying a registry primal. If your calculator is in a managed environment, practise not follow these steps without first consulting with your Information technology department. It departments may determine not to re-enable macros or they may determine to re-enable them by using group policies. It departments should read this article in its entirety before yous continue.

Warning This commodity offers data most how to work around problems that are caused past changes in this release of Windows Help. Still, Microsoft makes no specific recommendations most which registry keys and which values are right for your unique environment. If you are in a managed environment, your IT department is the best judge of how to counterbalance the advantages of these workarounds against the risks of using them. The safer form is to use no registry workarounds at all.

Annotation To perform the steps in this chore, you lot must be logged on to the figurer by using an administrator account. By using an administrator account, you lot tin make changes to your estimator that y'all cannot make with any other account, such as a standard account.

To log on by using an administrator business relationship, you must know the password for an administrator business relationship on your computer. If you are performing these steps on your personal calculator, you lot are likely already logged on by using an administrator account. If yous are performing these steps on a computer at work, you might take to ask the organisation administrator for help.

Manually enable macros on a single calculator

Important
Follow the steps in this section carefully. Serious bug might occur if you alter the registry incorrectly. Before you modify it, back upwardly the registry for restoration in example problems occur.

To enable macros on a unmarried figurer after you install WinHelp32.exe, follow these steps:

1. Log on by using an administrator account.

2. Press the Windows logo key + R, type regedit, and so click OK.
   If y'all are prompted for an administratorpassword or for confirmation, blazon the password, or click Continue.

3. On 32-bit editions of Windows, locate and and so select the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
   On 64-bit editions of Windows, locate and and then select the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft

4. On the Edit card, point to New, and then click Fundamental.

5. Type WinHelp, then press Enter.

6. Click the WinHelp key.

7. On the Edit carte, point to New, and then click DWORD (32-fleck) Value.

8. Type AllowProgrammaticMacros, and so printing Enter.

9. On the Edit menu, click Modify.

10. In the Value data box, type 1, click Hexadecimal in the Base surface area, and so click OK.

11. Exit Registry Editor.

How to unblock .hlp files that are stored on an intranet on a single reckoner afterwards you install WinHlp32.exe

Later on you install the WinHelp32.exe file that is discussed in this commodity, .hlp files that are stored on intranet sites are blocked. For more than information about this upshot, run into the "Known issues" department.

This commodity contains steps to unblock these .hlp files past modifying a registry key. If your calculator is in a managed environment, do not follow these steps without first consulting with your IT department. It departments may make up one's mind not to re-enable macros or they may decide to re-enable them by using grouping policies.

Of import This commodity contains data that shows you lot how to help lower security settings or how to turn off security features on a reckoner. You can make these changes to work around a specific problem. Before you lot make these changes, nosotros recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, have whatever appropriate additional steps to help protect the computer.

Alert This commodity offers information nearly how to work effectually issues that are caused by changes in this release of Windows Assist. Withal, Microsoft makes no specific recommendations nearly which registry keys and which values are right for your unique surroundings. If yous are in a managed environment, your It department is the best gauge of how to weigh the advantages of these workarounds against the risks of using them. The safer course is to use no registry workarounds at all.

Note To perform the steps in this chore, you must be logged on to the computer past using an ambassador account. By using an ambassador account, you can make changes to your computer that you cannot make with any other account, such every bit a standard account.

To log on by using with an administrator account, you must know the password for an administrator account on your computer. If you are performing these steps on your personal reckoner, y'all are likely already logged on with an administrator account. If you lot are performing these steps on a computer at work, you might have to enquire the system ambassador for assistance.

Manually unblock .hlp files that are stored on an intranet on a single computer

Of import
Follow the steps in this department carefully. Serious problems might occur if yous modify the registry incorrectly. Before you modify it, support the registry for restoration in instance problems occur.

To unblock .hlp files after you install WinHelp32.exe, follow these steps:

1. Log on by using an administrator account.

2. Printing the Windows logo key + R, type regedit, and then click OK.
   If you are prompted for an administratorpassword or for confirmation, type the password, or click Continue.

3. On 32-flake editions of Windows, locate and so select the post-obit registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
   On 64-flake editions of Windows, locate and then select the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft

4. On the Edit carte, point to New, and then click Key.

5. Blazon WinHelp, and then press Enter.

6. Click the WinHelp fundamental.

7. On the Edit menu, point to New, and so click DWORD (32-bit) Value.

8. Type AllowIntranetAccess, and then printing Enter.

9. On the Edit menu, click Modify.

10. In the Value information box, type one, click Hexadecimal in the Base area, and and so click OK.

11. Leave Registry Editor.

Registry entries and group policies for network administrators

Alert This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such equally viruses. We do non recommend this workaround but are providing this information so that you can implement this workaround at your ain discretion. Employ this workaround at your own adventure.

Warning This commodity offers information about how to work around issues that are caused past changes in this release of Windows Assist. However, Microsoft makes no specific recommendations almost which registry keys and which values are right for your system. Your IT department is the all-time judge of how to counterbalance the advantages of these workarounds against the risks of using them. The safer course is to use no registry workarounds at all.

The WinHlp32.exe download provides Group Policy settings and registry entries to piece of work around 2 known issues in this release of Windows Help. Past using the post-obit Group Policy settings or registry entries, network administrators and individual users can re-enable macros and unblock .hlp files that are stored on intranet sites. A local computer Group Policy setting and a electric current user Group Policy setting are provided as a workaround for each characteristic. You can likewise utilise a user registry setting to manage each feature.

For each feature, precedence is given in the following gild:

• Local estimator Group Policy

• Electric current user Group Policy

• User registry setting

If a policy has not been ready for a feature, and the user registry setting for the feature has not been ready, the features will acquit equally described in the "Known bug" department.

Important This section, method, or chore contains steps that tell y'all how to modify the registry. However, serious problems might occur if yous modify the registry incorrectly. Therefore, make sure that you lot follow these steps carefully. For added protection, back upwards the registry before y'all modify it. Then, yous tin can restore the registry if a problem occurs. For more information nearly how to back upwards and restore the registry, click the post-obit article number to view the article in the Microsoft Noesis Base:

322756 How to dorsum up and restore the registry in Windows

• How to enable macros

  Network administrators can use the Allow programmatic macros in WinHlp32.exe Group Policy setting to turn on or to turn off macros in .hlp files. Administrators tin can utilise the Group Policy Management Console (GPMC) to manage this Group Policy setting. For more data about Grouping Policy, encounter the "References" section.

  If neither the local computer Grouping Policy nor the current user Group Policy for this characteristic has been set, users can change the user registry setting for this characteristic to turn on or to turn off macros in .hlp files. To change this setting, users must beginning add the following new subkey to the registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp And then, users must add a DWORD value that is named AllowProgrammaticMacros to this subkey. If the value for AllowProgrammaticMacros is set to 1, the macros will exist turned on. If the value is set to 0, the macros will exist turned off. If this registry value does not be, the macros will be turned off.

• How to unblock .hlp files that are stored on an intranet

  Network administrators can use the Let WinHlp32.exe to access .hlp files stored on intranet sites Group Policy setting to unblock .hlp files that are stored on the intranet. Administrators can use the GPMC to manage this Grouping Policy setting. For more information virtually Group Policy, see the "References" section.

  If neither Group Policy setting for this feature has been ready, users can modify the user registry setting for this feature to block or to unblock .hlp files that are stored on intranet sites. To change this setting, users must get-go add together the following new subkey to the registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp Then, users must add a DWORD value that is named AllowIntranetAccess to this subkey. If the value for AllowIntranetAccess is fix to 1, the .hlp files that are stored on intranet sites volition exist available. If the value is ready to 0, the .hlp files that are stored on intranet sites will exist blocked. If this registry value does not be, the .hlp files that are stored on intranet sites will exist blocked.

Aid content providers who release .hlp files

Starting with Windows Vista, the older Assistance component (WinHlp32.exe) is replaced by a new Aid component that adds more functionality for newer versions of Windows.

The WinHlp32.exe technology will non be supported in its current class in future Windows releases. Therefore, we strongly recommend that software developers no longer utilise this Windows Help program. Software developers who release programs that rely on .hlp files are encouraged to transition their Help systems to an alternative Help file format, such as .chm, .html, or .xml. They will also accept to modify their calls from the WinHelp API to the new content source. Several third-party tools are available to aid software developers convert Assistance content from ane format to another format.

Notation Windows Vista, Windows seven, Windows Server 2008, and Windows Server 2008 R2 withal includes WinHelp.exe for xvi-bit .hlp files. The WinHelp.exe programme is a version of Windows Aid for 16-fleck .hlp files.

References

mccroyoplace.blogspot.com

Source: https://support.microsoft.com/en-us/topic/error-opening-help-in-windows-based-programs-feature-not-included-or-help-not-supported-3c841463-d67c-6062-0ee7-1a149da3973b

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